Privacy Policy | Fizyonline

1. Purpose and scope

This Privacy Policy explains the basic approach of Fizyonline to the privacy of personal data of people who use the fizyonline.com platform. The platform is provided to connect physiotherapy practitioners with clients, manage appointments, display practitioner profiles and provide access to online educational content.

2. Information we process

When you create an account or use the platform, we may process your name, email address, phone number, account security information, appointment details, practitioner profile and service information, reviews and feedback, preferences and consent records, and device and usage records.

Fizyonline recommends that users do not share information about their health in public review areas. The scope of professional assessments and consultations between a practitioner and a client falls within the practitioner's own professional and legal responsibilities.

3. Why we use information

To create and secure accounts and provide user support;
To manage practitioner profiles, availability and appointment requests;
To improve platform security, performance and user experience;
To meet legal obligations, manage disputes and protect our rights; and
To carry out marketing and measurement activities where explicit consent or another required legal basis exists.

4. Sharing information

Information may be shared, only to the extent necessary to provide the service, with relevant practitioners, hosting and technical infrastructure providers, identity verification and communications providers, payment institutions when a payment takes place, and authorized public authorities. Where an international transfer is necessary, the safeguards and transfer conditions under applicable personal data laws are followed.

5. Security and retention

Fizyonline uses access controls, authorization, record keeping and technical security measures. Personal data is retained for the period required by its processing purpose and statutory retention periods; afterward it is deleted, destroyed or anonymized.

6. Cookies

Essential cookies are used for the platform to function. Analytics and marketing cookies are enabled according to your choice on the preferences screen. For details, see our Cookie Policy or manage cookie preferences in the footer.

7. Contact

For privacy questions, contact Fizyonline at [email protected].